All road warriors can confirm that a knowledgeable concierge can be an extreme asset while on business travel or on a special vacation. A skillful concierge can maneuver the most difficult situations that one is faced with on the road and provide immediate assistance when one is in dire need.
On a recent short business visit to the St Regis Bahia Beach in Puerto Rico I came into contact with Jossell Louie Velazquez the chef concierge who is the only Les Clefs D’Or in the Caribbean.
Jossell is a wealth of knowledge overseeing a team of four concierge and a team of seven butler concierge that assist guests prior to arrival with any assistance they may need like airport transfers, restaurant reservations and excursions to name a few.
Jossell went out of his way making sure my stay way beyond comfortable. I needed to arrange a client dinner in old San Juan which is a 45 minutes drive from the St. Regis. He arranged the dinner, my transport and made sure the restaurant had the best table ready for our arrival. Further, he even treated myself and my guests to complimentary libations. Needless to say my clients that travel extensively like me where in awe that I had flawlessly arranged the evening. My secret weapon was of course Jossell!
Further, I had a late flight out of San Juan back to Washington, DC so Jossell made sure I had a late checkout so that I didn’t have to be without my room before I left for the airport. Now this is customer service making sure a tired and over traveled female client was taken care of in the most thoughtful manner!
Those of us that travel extensively appreciate this type of service and attention to detail because we live in a fast paced world that has lost its human touch! We are all fortunate that people like Jossell Velazquez still exist in the service and hospitality industry!